Frequently Asked Questions

What about my privacy?

Privacy and confidentiality are a concern anytime someone enters your home. We understand this concern and are sensitive to our client’s wishes. Before we start any inventory, we take a tour of the home with our client. We respect that each person has a varying comfort level thus we put our clients at ease prior to beginning their inventory. We also encourage client participation. In addition, we sign a confidentiality agreement with you as part of our standard contract.

What if my house is too messy for an inventory?

Your house does not have to be in perfect order. The most important thing is that you can see the items. We’re flexible and will work with you to record the maximum amount of detail for the personal property in your home.

How does the inventory process work ?

Walk-through
Upon arrival for your scheduled appointment, we will request a walk-through or your home. We will ask that you point out items of interest, such as collectibles, items in storage areas, etc... This will provide an opportunity to get to know us and give you a comfort level with having us in your home. The walk-through will also provide us with a better feel for your home contents, the level of detail required and the estimated time required.

Review & Deposit
Following the walk-through, we'll review our service options, confidentiality agreement and payment terms. Our policy is to collect a 50% deposit on the day of your inventory with the balance due upon delivery of the finished product.

The Inventory
We begin the recording process by going room to room, photographing & recording details of your belongings (serial #’s, descriptions, etc…). You may be involved as much or as little as you like, although, we do encourage client participation to ensure maximum accuracy. You can help provide the item values as we go. We do require you to be present during the documentation of jewelry and any other small, high-priced items you may want us to document.

Once the interior inventory has been completed, we will photograph the exterior of your home. At this point, if you have any outbuildings, we will check the time to ensure that we can complete an inventory of garage and/or shed.

Final Package
Following your on-site inventory we will take the recorded data back to our office, upload the photos, and update our secure business software. We will then create your comprehensive inventory package containing Data CD & protection Plus Software.

Delivery:
Once your inventory package is ready, we will call to set up an appointment and personally deliver it to your home. We'll review the package.

Do I have to prepare before the Inventory ?

Please review our helpful tips to ensure an efficient inventory process:

• Computers, appliances, televisions & other electronics should be ready to pull out in order to photograph and document serial/model numbers. Receipts showing serial/model numbers are also sufficient for documentation.
• Smaller kitchen appliances in cupboards, such as, mixers, blenders, etc, should be removed in order for us to document and photograph.
• Closets should be accessible with clothing and linens ready for pictures. In regard to clothing, we respect your privacy and will only inventory items you wish to include. We encourage you to include any expensive suits, dresses, coats, etc...
• If you opt to inventory everything in your garage, basement, attic, and storage rooms, they must be neat and fairly organized in order for us to photograph and accurately inventory items.
• We will record all riding & push mowers, etc. on the property.
• Special collections will be photographed and documented as a group unless otherwise specified. Please have any special collections out and ready.
• Fine china/silverware will be photographed in a single place setting. Each piece will then be counted individually and entered into the quantity fields of our software. Please have a single place setting out and ready.

Duration of visit will depend on extent of your personal belongings.

Payment terms: 50% due at time of service, balance due on delivery of package.

Your confidentiality is our #1 priority!

All information received during the process of creating your home or business inventory is strictly confidential. Any information about you or your property will never be sold, reviewed, or released to any person or company without your written permission to make that information available.

BONDED & INSURED